Refund policy

Until your invitation is published or sent to any guest, you can change your mind. Ask us, and we refund what you paid for that event — the deposit, or the whole — less the value of any Pearls from it that were already used, at the price of our smallest pack of Pearls.

When the invitation has been published or sent, the plan has been delivered and is not refundable, except as section 5 says, and for the 14 days that section 8 gives to a purchase made through Paddle. If your event is postponed, you can change its date and details yourself at no cost, and your invitation stays as it is.

The deposit and the balance are two parts of one price. If you decide not to go ahead before paying the balance, the deposit is refunded as in section 1. If the balance is not paid, the invitation cannot be published or sent; after the event’s date has passed, we may treat the deposit as the price of the work done, and it is no longer refundable.

• A pack of Pearls can be refunded within 14 days of buying it, if none of its Pearls have been used.
• Pearls that have been used are not refundable.
• A studio run that does not finish gives its Pearls back to your account automatically. That is a refund in Pearls, not money.
• Pearls given to you, referral credits and discounts have no cash value and are never paid out.

When a payment is refunded, the Pearls it brought are taken back from your account. A pack bought through Paddle follows section 8, not the unused-pack rule above.

If you were charged twice, or charged for something you did not receive, or we could not deliver what your plan includes, we refund it in full — whatever the sections above say.

• A payment made online through Safepay is refunded to the same card or wallet. It usually reaches you within 7 to 10 working days of our approving it, depending on your bank or wallet.
• A payment made through Paddle is refunded by Paddle, to the payment method you used, in the currency you paid (section 8).
• A payment made to us directly is refunded to your bank account, once you tell us its details.
• We cancel the invoice for a refunded payment and keep the record, as the law requires.

Use Feedback in your account, or email us at rumi@ruminationlabs.com, and tell us the event or the invoice number. We answer within two working days. If you bought through Paddle, you can also ask Paddle directly, as section 8 says.

Outside Pakistan you buy through Paddle, which is the merchant of record and payment processor for the purchase. Rumination Labs (Private) Limited is the provider of the software. For these purchases:

• You can ask for a refund within 14 days of paying, for any reason, whether or not your invitation has gone out and whether or not you have used the Pearls that came with it. We refund what you paid, with the tax charged on it, and take back the Pearls that payment brought.
• After 14 days, sections 1 to 5 apply as they do to any other purchase: a refund before the invitation goes out, less Pearls used, and a refund whenever something went wrong on our side.
• Ask Paddle at paddle.net or with the link in your receipt, or ask us at rumi@ruminationlabs.com. We approve refunds that this policy allows, and Paddle pays them back to the payment method you used. Paddle handles questions about how and when the money reaches you; its checkout buyer terms apply too.
• Nothing here limits any right you have under the law where you live.